Overview
At Lian Horizons, customer satisfaction is important to us. As we operate with cash on delivery only, we have a strict policy regarding returns and refunds to ensure fairness and clarity for all customers.

Returns Eligibility
We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery

  • You notify us within 48 hours of receiving the item

  • The item is unused, in its original packaging, and in the same condition as received

To initiate a return, please contact us at [email protected] with your order details, a description of the issue, and photos of the product (if applicable).

Non-Returnable Items
We do not accept returns for:

  • Items damaged after delivery

  • Products used or altered by the customer

  • Change of mind or incorrect size/color selection (unless it is our error)

Refund Policy
As we operate on a cash on delivery model, we do not issue traditional refunds. Instead, in case of a valid return:

  • You may receive a replacement product at no additional cost

We do not offer monetary refunds.

Process for Returns

  1. Contact our support team at [email protected] within 48 hours

  2. Include photos and order details

  3. Our team will review and approve eligible cases

  4. We will arrange a return pickup or ask you to send the item back (instructions will be provided)

Return Shipping
In approved return cases due to damage, defect, or error on our part, Lian Horizons will cover the return shipping cost.

If the return is not due to our error, the customer may be responsible for the return shipping.

Contact Us
For any questions about our Returns & Refund Policy, feel free to reach out to us at [email protected]