Overview
At Lian Horizons, we proudly ship our products worldwide. This Shipping Policy outlines how and when you can expect to receive your items and the conditions under which delivery is made.
Shipping Method
All orders are shipped using trusted local and international courier services.
Payment Method: We only accept cash on delivery (COD). Please ensure you have the exact amount ready upon delivery.
Shipping Locations
We offer worldwide delivery to most countries. If your country is not listed at checkout or you experience issues, please contact us at [email protected] for assistance.
Processing Time
Orders are typically processed within 2–4 business days after confirmation.
Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
Domestic (within your country): 5–10 business days
International: 7–21 business days (may vary based on location, customs, and courier conditions)
Please note that these are estimated delivery times and delays may occur due to customs, remote area access, or courier capacity.
Shipping Charges
Shipping fees, if applicable, will be calculated and displayed at checkout.
Some locations may qualify for free or discounted shipping as part of promotions.
Customs, Duties & Taxes
International shipments may be subject to import taxes, duties, or customs fees once the package reaches your country. These charges are not included in the product or shipping price and are the responsibility of the customer.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please notify us immediately at [email protected]. Be sure to include your order number and any relevant details so we can assist you.
Failed Delivery Attempts
If the delivery is unsuccessful due to the customer being unavailable or refusing to pay cash on delivery, the order may be canceled and future orders may be restricted.
Contact Us
For any questions or concerns regarding your shipment, email us at [email protected] and our team will be happy to assist.